A good guideline for asking your client questions to help you to understand their marketing needs and how you may be able to help them is:

August 18, 2019 Justina Kristine 0 Comments

uncover the client’s pain points so that you can use them against the client later.
ask “yes” or “no” questions to show credibility and avoid confusing the client.
ask questions about the client’s current situation, desired situation and expectations.
ask questions only if you did not gather enough information from your pre-call planning

The correct answer is:

ask questions about the client’s current situation, desired situation and expectations.

Sources: Google Digital Sales Certification Course

To see all the questions and correct answers of the Google Digital Sales Certification Exam, Click Here – Google Digital Sales Certification Answers.