A good guideline for asking your client questions to help you to understand their marketing needs and how you may be able to help them is:

  • uncover the client’s pain points so that you can use them against the client later.
  • ask “yes” or “no” questions to show credibility and avoid confusing the client.
  • ask questions about the client’s current situation, desired situation and expectations.
  • ask questions only if you did not gather enough information from your pre-call planning

The correct answer is:

  • ask questions about the client’s current situation, desired situation and expectations.

CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT)

Sources: Google Digital Sales Certification Course

To see all the questions and correct answers of the Google Digital Sales Certification Exam, Click HereGoogle Digital Sales Certification Answers.

 

 

Justina Kristine

Justina Kristine is a lecturer on WNS Academy. I am an expert in Google Adwords, Google Analytics and Google ads certified from Google Ads Academy. I am a digital marketing expert with a strong blend of creative & analytic skills, helping/educating businesses, individuals to grow online through proven methods.

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