Which of the following is NOT a leading indicator that may signify your client has the potential for an upsell on top of their renewal?
- Your primary point of contact has changed in the organization.
- The client is growing the team and adding more team members.
- The client is looking to expand their service offering to a new vertical.
- Your agency is outperforming and overachieving against the agreed-upon goals.
The correct answer is:
- Your primary point of contact has changed in the organization.
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