In month nine of a 12-month client retainer, what should your agency do to prepare for a high-quality renewal call when the day comes?

  • Confirm the call is already scheduled; don’t leave the renewal conversation for the last minute.
  • Approach campaign-focused questions head-on, addressing all data points, as long as they have positive answers; tactfully avoid negative performance metrics.
  • Regardless of how the engagement has gone thus far, avoid talking about upsell opportunities; focus solely on renewing their current engagement.
  • Check the schedule and confirm with your current point of contact; bringing in other decision-makers can make the renewal call more difficult, so use your point of contact as a champion internally.

The correct answer is:

  • Confirm the call is already scheduled; don’t leave the renewal conversation for the last minute.

To see all the questions and correct answers of the HubSpot Agency Partner Certification Exam, Click HereHubSpot Agency Partner Certification Answers.

Jori Munroe

Jori is a lecturer on WNS Academy. She is dedicated to educating and inspiring people about reporting, conversion, and advertising and teaches sales and CRM courses at WNS. She is best known for her works on the HubSpot Inbound Marketing, Sales Software and the Sales Enablement Certification.

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