When you’re on a call with an existing client, your conversation shifts to a negotiation and the client drops an “anchor” and demands an increase in the amount of leads your team delivers each month. What is now your main responsibility?
- Assert control over the negotiation.
- Stay silent and let them talk themselves out of it.
- Uncover what they really want.
- Push back and point to the initial goal-setting period as immovable.
The correct answer is:
- Uncover what they really want.
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