True or false? Asking open-ended questions with a client during a negotiation encourages them to speak plainly.

  • True — if the client keeps talking, they will be more reasonable in their negotiation.
  • True — questions starting with “why,” “what,” and “how” will position the client to explain their thinking and get you closer to an open, human conversation.
  • False — sentences starting with “actually,” “well,” and “don’t” place you in a position of power, and will help the client understand that you’re trying to help them.
  • False — most negotiations aren’t negotiations. If you have a contract, you can be direct in your communication.

The correct answer is:

  • True — questions starting with “why,” “what,” and “how” will position the client to explain their thinking and get you closer to an open, human conversation.

To see all the questions and correct answers of the HubSpot Agency Partner Certification Exam, Click HereHubSpot Agency Partner Certification Answers.

Jori Munroe

Jori is a lecturer on WNS Academy. She is dedicated to educating and inspiring people about reporting, conversion, and advertising and teaches sales and CRM courses at WNS. She is best known for her works on the HubSpot Inbound Marketing, Sales Software and the Sales Enablement Certification.

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