What Kinds Of Information Does Your Customer Service Team Likely Need Included In Each Persona?

  • They’re service level agreement (SLA) when serving people who match that persona.
  • The percentage of your customer base represented by that persona.
  • The persona’s full contact information and purchasing history so they know how to respond to service calls from them.
  • The parts of your offering that the persona likes most and least.

The correct answer is:

  • The parts of your offering that the persona likes most and least.

Click Here to Download Full Exam Answers Sheet

Sources: HubSpot Inbound Course

To see all the questions and correct answers of the HubSpot Inbound Certification Exam, Click HereHubSpot Inbound Certification Answers.

Jori Munroe

Jori is a lecturer on WNS Academy. She is dedicated to educating and inspiring people about reporting, conversion, and advertising and teaches sales and CRM courses at WNS. She is best known for her works on the HubSpot Inbound Marketing, Sales Software and the Sales Enablement Certification.

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