True or false? If you’re planning to develop a positive relationship with a client, it’s a good idea to include as many stakeholders from the client’s company as possible on the renewal call.

• True — this is your chance to discuss your accomplishments and remind stakeholders how well you performed.
• False — if you’re reviewing your metrics ahead of the renewal call and you recognize the relationship may turn sour, it’s advisable to delay the conversation until you have something positive to report.
• True — to demonstrate all successes, address any potential frustrations or objections, and create a landscape for potential upgrades, your point of contact as well as higher-ups, salespeople, service representatives, and whomever can make purchasing decisions should be on the call.
• False — the marketing team has been supportive of you thus far. If you invite people from other teams onto the call, there’s a possibility they won’t understand what you’ve been working on, which could potentially lead to conversations around downgrades to the retainer.

The correct answer is:

• True — to demonstrate all successes, address any potential frustrations or objections, and create a landscape for potential upgrades, your point of contact as well as higher-ups, salespeople, service representatives, and whomever can make purchasing decisions should be on the call.

To see all the questions and correct answers of the HubSpot Agency Partner Certification Exam, Click Here – HubSpot Agency Partner Certification Answers.