True or false? If you’re planning to develop a positive relationship with a client, it’s a good idea to include as many stakeholders from the client’s company as possible on the renewal call.

  • True — this is your chance to discuss your accomplishments and remind stakeholders how well you performed.
  • False — if you’re reviewing your metrics ahead of the renewal call and you recognize the relationship may turn sour, it’s advisable to delay the conversation until you have something positive to report.
  • True — to demonstrate all successes, address any potential frustrations or objections, and create a landscape for potential upgrades, your point of contact as well as higher-ups, salespeople, service representatives, and whomever can make purchasing decisions should be on the call.
  • False — the marketing team has been supportive of you thus far. If you invite people from other teams onto the call, there’s a possibility they won’t understand what you’ve been working on, which could potentially lead to conversations around downgrades to the retainer.

The correct answer is:

  • True — to demonstrate all successes, address any potential frustrations or objections, and create a landscape for potential upgrades, your point of contact as well as higher-ups, salespeople, service representatives, and whomever can make purchasing decisions should be on the call.

To see all the questions and correct answers of the HubSpot Agency Partner Certification Exam, Click HereHubSpot Agency Partner Certification Answers.

Jori Munroe

Jori is a lecturer on WNS Academy. She is dedicated to educating and inspiring people about reporting, conversion, and advertising and teaches sales and CRM courses at WNS. She is best known for her works on the HubSpot Inbound Marketing, Sales Software and the Sales Enablement Certification.

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