Customer Support Surveys In HubSpot Track Which Customer Sentiment Metric?

  • Customer Satisfaction Score (CSAT)
  • Customer Effort Score (CES)
  • Net Promoter Score (NPS)
  • Customer Lifetime Value (CLV)

The correct answer is:

  • Customer Effort Score (CES)

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Sources: HubSpot Reporting Certification Course

To see all the questions and correct answers of the HubSpot Reporting Certification, Click HereHubSpot Reporting Certification Exam Answers

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