When should a company create multiple customer journey maps?

  • If they sell to multiple personas that go through different processes
  • If they sell multiple products or services
  • If they have multiple customer-facing teams
  • Never

The correct answer is:

  • If they sell to multiple personas that go through different processes

 

CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT)

Sources:Service Hub Software Certification

To see all the questions and correct answers of the HubSpot Service Hub Software Certification Exam, Click Here
HubSpot Service Hub Software Certification Exam Answers

Leave a Reply

Your email address will not be published. Required fields are marked *

x