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As the owner of a new restaurant, Susan is considering her potential customer’s journeys in order to establish her business in the area. What’s the first step a potential customer might take when going through the journey phase?

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Service Hub Software Certification Exam Answers

Fill In The Blank: You Should Use NPS Instead Of Customer Satisfaction Survey When You Want To Understand __________.

August 18, 2020February 12, 2021 Jane Hanson 0 Comments

Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall

Service Hub Software Certification Exam Answers

What’s a good NPS score?

August 18, 2020February 12, 2021 Jane Hanson 0 Comments

Varies by industry Anything positive 10 or above 20 or above The correct answer is: Varies by industry CLICK

Service Hub Software Certification Exam Answers

True Or False? When Writing Custom Feedback Surveys, Use A Variety Of Open-Ended And Closed-Ended Questions.

August 18, 2020February 12, 2021 Jane Hanson 0 Comments

True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources:Service Hub

Service Hub Software Certification Exam Answers

Which of the following tools is NOT included in HubSpot’s Service Hub?

August 18, 2020February 12, 2021 Jane Hanson 0 Comments

Help desk Customer feedback surveys Project management Knowledge base The correct answer is: Project management CLICK HERE TO DOWNLOAD

Service Hub Software Certification Exam Answers

Which of the following is an example of when you should use a restricted knowledge base?

August 18, 2020February 12, 2021 Jane Hanson 0 Comments

If you only want your customers, not prospects, to access your information If you don’t want your competitors to access

Service Hub Software Certification Exam Answers

Which survey asks the following question: How easy was it for you to handle your issue?

August 18, 2020February 12, 2021 Jane Hanson 0 Comments

Customer eﬀort score Net promoter score Customer satisfaction survey None of the above The correct answer is: Customer eﬀort score

Service Hub Software Certification Exam Answers

All of the following are reasons to collect feedback EXCEPT:

August 18, 2020February 12, 2021 Jane Hanson 0 Comments

To save money To learn who your advocates are To understand what your customers think of you To know what

Service Hub Software Certification Exam Answers

True or false? Each team within your company should have their own customer journey map.

August 18, 2020February 12, 2021 Jane Hanson 0 Comments

True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources:Service Hub

Service Hub Software Certification Exam Answers

True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

August 18, 2020 Jane Hanson 0 Comments

True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources:Service Hub

Service Hub Software Certification Exam Answers

True or false? Your customer journey map should be written from the perspective of your customer.

August 18, 2020February 12, 2021 Jane Hanson 0 Comments

True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources:Service Hub

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