What Is A Social Media Service Level Agreement (SLA)?

  • A contract between a service provider and a customer regarding the scope of the in- person or over-the-phone service to be provided
  • The agreement a company makes to commit to answering social media responses in a specific amount of time
  • A confidentiality agreement that creates a legal obligation to privacy and compels those who agree to keep any specified information obtained in social media secure
  • An agreement designed to regulate the relationship between a provider of social media marketing services and a client for those services

The correct answer is:

  • The agreement a company makes to commit to answering social media responses in a specific amount of time

CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT)

Sources: HubSpot Social Media Course

To see all the questions and correct answers of the HubSpot Social Media Certification Exam, Click HereHubSpot Social Media Certification Answers.

Jori Munroe

Jori is a lecturer on WNS Academy. She is dedicated to educating and inspiring people about reporting, conversion, and advertising and teaches sales and CRM courses at WNS. She is best known for her works on the HubSpot Inbound Marketing, Sales Software and the Sales Enablement Certification.

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