In Terms Of A Customer Journey Map, What Does Intended Value Refer To?

  • When customers expectations are exceeded
  • The customers first experience
  • When the customer feels confident they will get what they expect
  • When the customer got what they expected

The correct answer is:

  • When the customer got what they expected

 

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Sources:Service Hub Software Certification

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HubSpot Service Hub Software Certification Exam Answers

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