Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.

  • Ease of completing a task
  • Overall satisfaction vs. satisfaction at a particular moment
  • Satisfaction at a particular moment vs. overall satisfaction
  • Impact of a bug or outage

The correct answer is:

  • Ease of completing a task

 

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Sources:Service Hub Software Certification

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HubSpot Service Hub Software Certification Exam Answers

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