Client Management Certification Answers

·         True – you should always provide all information in the very beginning to help ease any anxiety your client

A client with only 20-50 employees A client who represents the type of account your agency wants to work with

True False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET To see all the questions and correct answers of the

True – you shouldn’t bring up any upsell opportunities until the renewal, since this will just distract your client. True

Keep track of events that are important to your client Understand your client’s goals and perform ongoing reporting Regularly review

A drop in tool usage Skipping your check-in meetings A bad attitude All of the above CLICK HERE TO DOWNLOAD

Red – the client is most likely going to cancel. Prepare your cancellation call with the marketing manager, notify HubSpot,

True False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET To see all the questions and correct answers of the

health checks renewal calls goal setting alerts CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET To see all the questions

Schedule calls and create call agendas Avoid making your client interactions touchless where possible Be a brand advocate for your