Imagine You’re In An Agency Leadership Team Meeting Discussing How To Better Manage Client Cancellations, Renewals, And Upgrades. The Challenge Is That You’re Never Sure What The Client Is Planning To Do Until The Last Minute. This Is Causing The Sales Team To Scramble To Find Another Sale And Work To Fill Gaps In Service Team Capacity, And It Is Making It Nearly Impossible To Accurately Forecast Future Cash Flow. Which Would Be The BEST Suggestion To Solve This Challenge?

Implement a “likelihood of renewal”? scoring system. Score each client two months prior to their renewal date, and create different

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Your Team Is In Month 15 Of Continuous Improvement With A Manufacturing Company. Your Current Theme Is “Expand,”? And Your Team Is Focusing On Building New Digital Products On Their Website. Your Client Is Pushing To Have Your Team Create A New Team Member Profile Template And Add All The Company’s Team Members To The “About Us”? Page. Which Of The Following Would Be The BEST Option To Complete Their Request While Still Making Progress On The Initial Goals?

Deny their request and explain that it is outside the scope of the current engagement. Keep the client happy by

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During Your Weekly Retrospective, You Suggest The Idea Of Adding A Step Before The Initial Kickoff Workshop: Meetings With Each Stakeholder Individually. The Agency’s Owner Pushes Back Hard, Explaining That It Would Add A Great Deal Of Time To The Engagement. Which Of The Following Would Be The BEST Response?

“Sure, I understand. These meetings are important and are an investment in the relationship. We can cut out the user

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