You want to understand how your customer support team is performing. The best feedback survey to use is:

  • Customer effort score
  • Customer satisfaction survey
  • Net promoter score
  • Customer leadership score

The correct answer is:

  • Customer effort score

 

CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT)

Sources:Service Hub Software Certification

To see all the questions and correct answers of the HubSpot Service Hub Software Certification Exam, Click Here
HubSpot Service Hub Software Certification Exam Answers

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