When Dealing With Negative Sentiment, You Should:

  • Ignore it, the customer will probably forget about it
  • Check to see if the customer’s problem is the company’s fault. If not, let them know
  • Address it quickly, and take the conversation to private messaging as needed
  • Ask your brand advocates to target the customers message with hostile replies

The correct answer is:

  • Address it quickly, and take the conversation to private messaging as needed

CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT)

Sources: Hootsuite Social Marketing Course

To see all the questions and correct answers of the Bing Ads Accredited Professional Exam, Click Here  Hootsuite Social Marketing Certification Exam Answers

Leave a Reply

Your email address will not be published. Required fields are marked *