When Dealing With Negative Sentiment, You Should:
- Ignore it, the customer will probably forget about it
- Check to see if the customer’s problem is the company’s fault. If not, let them know
- Address it quickly, and take the conversation to private messaging as needed
- Ask your brand advocates to target the customers message with hostile replies
The correct answer is:
- Address it quickly, and take the conversation to private messaging as needed
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Sources: Hootsuite Social Marketing Course
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