What Metrics Are Most Important During The Transform Phase?
- Time to complete key tasks, time spent connecting with customers and making sales, and quota attainment
- Close rates, time to close, and customer satisfaction
- Customer retention, rep productivity, and employee happiness
- ROI, profitability, and year-over-year growth
The correct answer is:
- Customer retention, rep productivity, and employee happiness
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Sources: HubSpot Frictionless Sales Certification Course
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