Fill In The Blank: You Should Use NPS Instead Of Customer Satisfaction Survey When You Want To Understand __________.
- Ease of completing a task
- Overall satisfaction vs. satisfaction at a particular moment
- Satisfaction at a particular moment vs. overall satisfaction
- Impact of a bug or outage
The correct answer is:
- Overall satisfaction vs. satisfaction at a particular moment
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Sources:Service Hub Software Certification
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HubSpot Service Hub Software Certification Exam Answers