You Should Include All Of The Following Stages In Your Customer Journey Map EXCEPT:
First impression Delighted value First value Intended value The correct answer is: Delighted value CLICK HERE TO DOWNLOAD FULL
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You want to understand how your customer support team is performing. The best feedback survey to use is:
Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score
Read moreYour manager wants to know who your primary persona is. The best feedback survey to use is:
Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey The correct answer is: Custom feedback survey
Read moreTrue or false? Customer effort score is measured on a three-point scale.
True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources:Service Hub
Read moreTrue or false? You could use an NPS survey to assess overall sentiment of your employees.
True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources:Service Hub
Read moreTrue or false? Most people prefer using self-service compared to phone support.
True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources:Service Hub
Read moreTrue or false? Knowledge base articles should be casual, personable, and anecdotal.
True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources:Service Hub
Read moreTrue or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.
True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources:Service Hub
Read moreFill in the blank: Companies use customer journey maps to build _______ for their customers.
confidence empathy products roadmaps The correct answer is: empathy CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT)
Read moreWhen setting up your knowledge base in HubSpot, you need to connect your _______.
help desk domain brain Conversations inbox The correct answer is: domain CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET
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