True or false? CRM implementation services tend to be project-based work.
- True — this service requires a disproportionate amount of up-front effort.
- True — all technical-type services should be packaged into a project model.
- False — it’s best to use a retainer-based model because this service requires an ongoing, steady level of work.
- False — there are no guidelines for what type of model to use. It depends entirely on the client situation.
The correct answer is:
- True — this service requires a disproportionate amount of up-front effort.
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